If the Install button is grayed out, your Office 365 subscription might have expired. Select your subscription from the list in Renew Office 365 for business to see the steps for how to renew it. If you have a Microsoft 365 plan, to keep it active, you have to sign in at least once every 30 days. If Office is taking a long time to install you may be on a slow connection. If Office still won't install, check that your computer meets the system requirements to install Office.

Download and installation issues on a Mac

If you're a student or teacher and don't see an option to install Office, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. All you need to get started is a valid school email address. If that didn't help, use this troubleshooter to uninstall Office completely. If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. If there's a Learn More link on the error message, select that.

Office is taking very long to install

Below the reset section in the Office Advanced Options (shown above) is an uninstall link. You’ll then need to re-download and reinstall Microsoft Office. If you're not sure what plan you have, follow the steps in What Office 365 for business subscription do I have? It could also happen because you haven't assigned a license to yourself or your users. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements.

How do I manage licenses for people in my organization?

If you're an Office 365 user, do the following to deactivate an installation.If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it.When you install Office 2016, all the applications that came with your particular Office product are installed at the same time.For information about installing updates, see Install Office updates.The error indicates that my previous open was unsuccessful, and asks if I would like to open Excel in safe mode.To remove licenses from users, see Remove licenses from users in Office 365 for business.See Deactivate Office 365 if you see a "limit reached" error.

To add to the dock, drag the app icon from the Launchpad or the Applications folder. Keeping Office up-to-date ensures that you have the latest security updates Reset Microsoft 365 login credentials and fixes. For information about installing updates, see Install Office updates. You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions.

I get a "Stop, you should wait to install Office 2016" error

If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. You can run the Microsoft 365 activation troubleshooter to help you fix activation issues. If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn't expired, Office will reactivate the subscription the next time you log in.

You can't find the Office applications after installing Office

If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.

How do I fix Office 365 errors?

Select the tab for your plan:

Comments that don't add value will be removed, including off-topic or content-free comments, or comments that look even a little bit like spam. All comments containing links and certain keywords will be moderated before publication. The easiest way to determine this is to take the document to a different computer running another copy of Microsoft Office and attempt to open the document there. If it works, then it’s likely that your installation of Office is the problem, not the document. If it fails, it’s likely the document itself is at fault.