If this still does not work, ensure that you are connected to the internet by loading any webpage. Follow the directions at Help with the Microsoft account recovery form in order to complete this process. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut.

Manage licenses

You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. If you're not sure what plan you have, follow the steps in What Office 365 for business subscription do I have? Admins should also see the Office for business tab for more general Office installation issues.

Microsoft 365 troubleshooting for admins and IT professionals

To install or check for updates on your Mac, see Check for Office for Mac updates automatically. You can run the Microsoft 365 activation troubleshooter to help you fix activation issues. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may still be able to use Office Online in your computer's browser. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.

Checking Office 365 Service Health

So we compiled a short list of 5 common issues users experience in Microsoft Office 365 and how to resolve them. This article will provide quick helpful tips that will get you back up and running and eliminate searching through the endless abyss of support documentation. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts). Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. Then try to activate the installed Office 365 suite again on your computer.

How to fix Microsoft 365 encountered a problem?

I'm a student. How do I install Office?

You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, you can try using Office Online in your computer's browser. Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements. If your computer can't install the full desktop version of Office because your Office 365 login issues computer doesn't meet the system requirements, you can try using Office Online in your computer's browser.

If using a mobile device such as a cell phone or tablet, close out of the application completely.As passwords are sensitive to small changes, you shouldn’t copy your passwords from anywhere (like textfiles, skype’s conversations), instead try to enter it manually.Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed.You can't custom select which Office applications you want to install or not install, nor you can't delete individual applications after your installation is complete.When this error pops up while you’re trying to save or upload a file, it usually means that you have used up the storage limit included in the Office 365 subscription.

If you have ever had to call any tech support or your company's IT team, this is what they will start with. And as experienced IT Support technician I cringe having to ask users this but before we move on...Is your computer plugged in, charged and turned on? Get a free trial to explore all the solution’s data protection capabilities. For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion. Therefore, you can locate the original files at their primary SharePoint site and restore them from there.

Office 365 Login Issues

If you're still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer. Find help, training, and technical support for users of Office products on support.office.com. Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications. Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC. Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently.